用户协议User Agreement
最后更新：2026-08-18Last updated:2026-08-18
欢迎您使用 ReelTube 平台！ReelTube 平台指 BUBBLE GROUP HK LIMITED 及其关联方（以下简称为“我们”）合法拥有并运营的客户端应用程序、官方网站。本平台为用户（以下亦称“您”）提供内容制作、交流、搜索查询等多种服务。
1. 导言
1.1 《平台用户服务协议》（以下称“本协议”）是我们与您订立的，就安装、打开、注册、登录、使用（以下统称“使用”）本平台相关事宜约定双方权利义务的协议。请您注意，我们已经发布、后续可能发布的、不时修改的与本平台有关的其他相关协议（包括使用单项服务时的协议或规则等）、社区公约、活动规则、公告、说明、站内通知等（合称“平台规则”）均属于本协议不可分割的组成部分，与本协议具有同等法律效力。对于后续发布的和修改的平台规则，我们会在为您提供相应服务时向您提供或单独以适当的方式通知您。
1.2 请您在开始使用本平台之前，认真阅读并充分理解本协议，特别是涉及免除或者限制责任的条款、限制用户权利的条款、权利许可和信息使用的条款、付费订阅及自动续约条款、法律适用和争议解决条款等，我们已将这些重要内容以加粗字体标注，以便于您识别和重点阅读。
1.3 本平台的主要适用人群是成年人，如您未满 18 周岁，请您在监护人陪同下仔细阅读并充分理解本协议，尤其是其中的未成年人使用条款，并在征得监护人同意后使用本平台。
1.4 当您使用本平台，则视为您已详细阅读并充分理解本协议，同意作为本协议的一方当事人接受本协议的约束。如您不同意本协议，可以选择不使用本平台。
1.5 请您理解，我们有权依本平台产品、服务或运营的需要单方决定，将本协议项下的某些服务交由我们的关联方或第三方提供或运营。请您在使用该等相关服务时，仔细阅读相应产品页面展示的信息及/或相关规则、协议等文件的内容，您同意接受相关服务，即视为您接受与该等关联方或第三方之间的权利义务亦受本协议及平台规则的约束。我们亦会要求该等关联方或第三方按照香港法律的要求保护您的合法权益。
1.6 如对本协议内容有任何疑问、意见或建议，您可通过发送邮件至 feedback@reeltube.com 与我们联系。
2. 平台产品及服务
2.1 在本平台中，我们基于自建、第三方人工智能技术，向您提供 AI 内容生成等服务，您需要遵守平台、第三方公示或披露内容，了解和使用服务，且应遵守本平台现在及将来的相关规则或您选择的第三方服务的规则。
2.2 您使用本平台产品及服务的途径，包括访问官方网页端、客户端或从我们未来已授权的应用市场下载安装客户端。若您并非从上述正规途径获取本平台产品或服务的，我们无法保证该版本为官方版本，亦不能保障相关版本能够正常使用。如您因使用非官方版本而遭受损失，除香港法律有强制性规定外，我们不承担任何赔偿或补偿责任。
2.3 您使用本平台需自行准备电脑等相关终端设备。为实现本平台的全部功能，您需将终端设备联网，您应自行承担所需要的上网费、流量费等费用。
2.4 我们为用户开发多种程序版本，请您根据实际终端设备状况获取、下载、安装官方版本。
2.5 我们许可您一项个人的、可撤销的、不可转让的和非独占的合法使用本平台的权利。本协议未明示授权的其他一切权利仍由我们保留。除非得到我们事先明示的书面授权，您不得以任何未经授权的形式使用本平台，包括但不限于改编、复制、传播、爬虫、垂直搜索、镜像或交易等。
2.6 为提升用户体验，或基于整体服务运营、平台安全、合规经营的需要，我们可能不定期更新或变更本平台产品或服务，包括但不限于修改、升级、中止或终止相关服务、提供新服务等，您可根据需要自行选择是否更新。如您选择不更新，则平台的部分功能可能受到限制或不能正常使用。为保证软件及相关服务的安全性和功能一致性，我们可能不经向您特别通知而对软件进行更新，或者对软件的部分功能效果进行改变或限制。新版本发布后，旧版本可能无法使用，请您关注软件版本并及时更新，以免影响您的使用体验。如您不希望使用更新后的平台，您也可以自行卸载。
3. 平台账号
3.1 我们提供平台账号的注册通道，您可以使用我们提供的第三方平台账号授权登录功能，通过您合法拥有的第三方软件或平台的用户账号，注册并登录本平台，但第三方软件或平台对此有限制或禁止的除外。您应保证所使用的第三方软件或平台的用户账号已完成真实身份信息认证，并符合相关要求。收集手机号码是履行实名制要求的必要信息，如果您拒绝提供手机号码用于注册、登录，我们可能无法为您提供 AI 内容生成、信息发布、互动交流相关功能和服务。
3.2 您可以在不注册或登录账号时有限浏览部分内容，但无法体验平台的全部功能。在使用某些功能和/某些单项服务前，您需要注册或登录账号，并按照要求完成真实身份信息认证。
3.3 您有权自行设置平台昵称、头像等账号信息。未经他人明示书面许可，您不得以他人名义开设账号，不得假冒仿冒他人姓名、名称、字号、商标、头像等作为账号信息。使用账号过程中，您不得采取任何方式误导社会公众混淆账号所有者，尤其不得混淆为社会公众普遍知悉的机构或个人，不得以任何形式损害他人人格权、财产权等合法权益。我们有权审核您提交的账号信息，如您提交的账号信息不符合法律、本协议约定的，我们有权采取警示提醒、限期改正、重置账号信息、限制账号功能、暂停使用、关闭账号、禁止重新注册等处置措施。
3.4 您的账号仅限您本人使用，禁止以任何形式赠与、借用、出租、转让、售卖或以其他方式许可他人使用该账号。如果我们有合理理由认为使用者并非账号注册者的，为保障账号安全，我们有权暂停或终止向该账号提供服务。
3.5 您在注册、使用账号时，应提供真实、准确、合法、有效的身份证明材料及必要信息。当您提交的注册信息发生变更时，您应及时更新相应信息。若您提交的信息不准确、不真实、不合法或者我们有理由判断上述信息存疑，则我们有权要求您更正、补充，或拒绝为您提供相关服务。但您理解并同意，出于安全性和身份识别（如账号找回申诉服务等）的原因，您可能无法修改初始注册信息及其他验证信息。
3.6 您应自行维护您的账号的安全性与保密性。您需对您的账号下的行为承担法律责任，包括但不限于您在平台上进行的任何信息发布、款项支付等操作行为可能引起的一切法律责任。如您丢失账号，可遵照我们的申诉途径及时申请找回账号。您理解并认可，我们仅识别申诉者在申诉中所提供的验证信息与系统记录是否一致，无法识别申诉者是否系账号的真实所有者。因您保管不当等自身原因导致您的账号被盗，相应损失需由您自行承担。若您发现他人未经许可使用您的账号，或发现其他任何安全漏洞时，请立即通过 feedback@reeltube.com 或者客户端意见反馈通知我们并采取可保护您账号安全的相应措施。
3.7 您可以申请注销账号。账号注销的条件、后果等请详见平台相应要求。您仅能申请注销您本人的账号，并应遵照相应流程完成账号权属的核验。账号注销后，我们将对账号内的信息做删除或者匿名化等处理，但香港法律对信息保存时间或处理方式另有规定的除外。账号注销后，您将无法使用该账号登录平台，也无法找回账号相关的任何内容或信息。账号注销后，您仍应对您在注销账号前使用平台的行为承担相应责任。
3.8 为合理分配平台服务资源，如您在注册后连续超过六个月未登录账号并使用，我们有权冻结或收回您的账号。如您的账号被冻结或收回，您可能无法通过该账号登录并使用平台；账号被收回，账号下保存的信息和使用记录将无法恢复。在冻结或收回您的账号前，我们将以适当的方式向您作出提示，如您在收到相关提示后仍未按提示进行操作，我们将冻结或收回账号。
4. 用户行为规范
4.1 您知悉并承诺，在使用本平台的过程中：您应尊重隐私和道德，并注意保护数据安全，不得输入、分享任何未经授权的个人信息、保密信息（包括但不限于商业秘密）及未经授权的其他类型的信息；您应尊重他人合法权益，确保您的输入内容均合法合规、为您本人所有或已获得合法授权，不得输入、分享任何未经授权的内容，不得侵害他人的著作权、专利权、商标权、肖像权、姓名权、声音权益、名誉权、荣誉权等权益。您不得使用本平台进行假冒他人实施侵权违法行为等非法活动，不得利用基于深度学习、虚拟现实、生成式人工智能等新技术新应用生成、制作、发布或传播谣言、不实信息等违法内容。
4.2 您在生成、制作、发布或传播利用基于深度学习、虚拟现实、生成式人工智能等新技术新应用生成、合成的非真实信息或其他可能导致公众混淆或误认的信息内容（以下简称“AI 内容”）时，我们有权依据香港相关监管要求采取适当方式添加 AI 生成标识；同时，请您仔细阅读并理解相关合规要求，不得以任何方式遮挡、涂抹、修改或删除我们对 AI 内容添加的标识。如您未按合规要求标注 AI 内容，导致公众混淆或误认的，因此所产生的后果和责任均由您自行承担。
4.3 我们致力于提供文明、理性、友善、高质量的交流平台。在您按规定完成真实身份信息认证后，可以使用平台生成、制作、发布音视频、图片、文字等信息内容，并保证所输入、生成、发布或传播的信息内容（无论是否公开）符合香港法律要求，如您生成、发布或传播涉及国内外时事、公共政策、社会事件等相关信息时，应当准确标注信息来源。
4.4 您不得输入、生成、制作、复制、发布、传播违反法律、公共秩序、公序良俗的违法违规内容。
4.5 您不得输入、生成、制作、复制、发布、传播不良内容，亦应当主动抵制此类内容的传播。
4.6 您不得输入、生成、制作、复制、发布、传播含有欺骗性、高危险性、危害表演者自身或他人身心健康的内容。
4.7 您不得输入、生成、制作、复制、发布、传播扰乱平台经营秩序的信息，包括但不限于垃圾信息、商业招揽信息、过度营销信息，与所评论的内容没有关联的信息，刻意使用字符组合以逃避技术审核的信息。
4.8 我们关于信息内容输入、生成、发布与传播的更详细规范请见平台公约。如果我们有合理理由认为您的行为违反或可能违反上述约定的，我们有权进行处理，包括但不限于警示提醒、限制账号功能、在不事先通知的情况下暂停或终止向您提供平台的全部或部分服务等处理措施，并依法追究相关方的法律责任。
5. 网络安全保护
5.1 您不得使用任何插件、外挂、系统或第三方工具对本平台的正常运行进行干扰、破坏、修改或施加其他影响，包括但不限于使用任何自动化程序、软件或类似工具接入平台，收集或处理其中信息、内容。
5.2 您不得进行任何危害平台系统安全的行为，亦不得利用本平台从事任何危害计算机网络安全的行为。
5.3 未经我们书面许可，任何用户、第三方均不得自行或协助他人对平台中的信息或内容实施爬虫抓取、盗链、镜像、反向工程、商用转授权等行为。
5.4 如果我们有合理理由认为您的行为违反或可能违反上述约定的，或您有其他行为导致平台的信息和内容受到不利影响，或导致平台用户的权益受损的，我们有权进行处理，包括在不事先通知的情况下终止向您提供服务，并依法追究相关方的法律责任。
6. 投诉举报
6.1 我们设立公众投诉、举报的反馈机制，您可以按照我们公示的反馈路径（邮箱 feedback@reeltube.com）向我们投诉、举报各类违反法律、本协议约定的行为及内容，我们将及时受理和处理您的投诉、举报，以共同营造风清气正的网络空间。
6.2 如您发现平台内存在任何侵犯您权利的内容，您可根据发送邮件至 feedback@reeltube.com 通知我们，并提供您享有相关权利的证据，我们将会依据适用法律及时处理您的投诉。如您发布的内容被相关权利人投诉侵权并被处理，且您不认可处理结果，您应通过上述反馈渠道向我们提交不侵权声明及相关权利证明材料进行申诉，我们同样将会依据法律规定及时处理您的申诉。
7. 付费服务、订阅、积分及自动续约
7.1 我们向用户提供付费订阅服务、充值获取平台积分等的多种购买途径。积分仅限在本平台内使用，不具备法定货币属性，不可兑换现金、不可转让，仅可用于兑换平台内指定功能、权益，具体使用规则以平台页面公示为准。
7.2 在您确认下单并完成支付后，对应订阅权益、充值积分将发放至您登录的账号。您应当确保支付账户为本人合法持有。
7.3 自动续约条款
若您选择自动续订的订阅方案，您授权我们或支付渠道在当前订阅周期到期前，自动扣取下一周期订阅费用，实现服务自动延续。我们会在订阅周期到期前，通过平台站内通知或预留邮箱向您发送订阅到期提醒，并提示取消自动续约的操作路径。取消自动续约路径：您需要在当前订阅周期到期之前，按照平台内订阅管理路径执行关闭自动续约操作；如通过第三方应用商店购买订阅，则订阅由第三方平台管控，您必须在对应应用商店账号内关闭自动续订，我们无法代为操作取消。关闭自动续约仅代表不再产生下一期扣费，当前已购买的订阅权益仍然可以使用至本周期结束。您有责任自行完成取消操作，未按路径完成取消而产生的自动扣费，由您自行承担。我们不会提供单独人工取消自动续约服务。
7.4 除适用法律强制规定情形外，已购买的订阅时长、已充值到账的积分不支持退款、折现、转移至其他账号。如因您账号违规被平台处置，账号内剩余积分、未到期订阅权益不作退款或补偿。
7.5 如您采取不正当或作弊等手段参与平台活动、获取积分、订阅权益，我们有权限制或取消您的资格，收回积分、权益；如您已获得相关权益，我们有权要求退回。
7.6 付费服务价格、套餐内容会在平台对应付费页面公示，我们有权在提前合理通知后调整价格，调整不影响您已购买生效的当前周期。
8. 违约处理
8.1 如果您违反含平台规则在内的本协议约定，我们有权视情况采取预先警示、拒绝生成发布、立即停止传输信息、删除内容、短期禁止发布内容或评论、限制账号部分或者全部功能，直至终止提供服务、永久关闭账号、禁止重新注册及法律规定的其他处置措施，对于因此造成平台功能不可用、账号信息删除、内容删除、无法正常获取您账号内资产或其他权益等不利后果，应由您自行承担。对已删除的用户信息或内容，我们有权不予恢复。
8.2 我们有权公告处理结果，且有权根据实际情况决定是否恢复相关账号的使用。对涉嫌违法的行为，我们将保存有关记录，并有权依法向有关主管部门报告、配合有关主管部门调查。
8.3 我们尊重并保护用户及他人的知识产权、名誉权、姓名权、隐私权、肖像权、声音权益等合法权益。如您侵犯任何第三方的知识产权、名誉权、姓名权、隐私权、肖像权、声音权益等权利及合法权益，引起第三方投诉、举报或以诉讼等方式维权索赔的，我们有权根据法律要求采取必要措施。因您的行为导致我们向任何第三方承担赔偿责任，或遭受处罚，或受到其他经济损失或商誉损失的，您应赔偿我们因此遭受的全部损失（包括合理的律师费、取证费等维权开支）。
9. 用户个人信息保护
9.1 我们严格遵守香港《个人资料 (私隐) 条例》（第 486 章），合法收集、保存、使用您的个人资料。
9.2 保护用户个人信息是我们的基本原则之一。您在使用本平台的过程中，可能需要提供您的个人信息，以便我们向您提供更好的服务和相应的技术支持。
9.3 当您开启或使用本平台时，为实现您选择使用的功能、服务，或遵守香港法律的要求，我们会处理相关信息。
9.4 我们可能会根据推荐算法，向您个性化推荐内容。我们不断完善与探索推荐系统的优化方案，并依法保证您对个性化推荐的自主选择及控制权。
9.5 您拥有查阅、更正、删除个人资料、撤回授权等法定权利，可通过 feedback@reeltube.com 发起申请。我们将运用加密技术、匿名化处理等安全技术措施保护您的个人信息。
9.6 更多关于个人信息保护的内容，请参见平台《隐私政策》，隐私政策为本协议组成部分。
10. 知识产权
10.1 本平台产品和服务的全部知识产权归我们所有，包括但不限于软件、技术、程序、网页、文字、图片、音频、视频、图表、版面设计、电子文档等，但相关权利人根据法律规定应享有权利的除外。我们提供平台产品及服务时所依托的软件的著作权、专利权及其他知识产权均归我们所有，或我们已获得有效授权。
10.2 在您使用本平台期间，您可以向平台提交文字、图片、音视频等内容（合称“输入内容”），平台接收响应您的输入内容而生成图片、音视频、文字等内容（合称“生成内容”），具体的输入内容、生成内容类型以产品功能实际情况为准。您理解并承诺，输入内容以及您在使用平台时发布的内容，均由您原创或已获合法授权。在香港法律允许范围内，您使用平台的输入内容、生成内容及发布的信息内容的知识产权及产生的其他财产权益（如有）归属于您或依法享有该知识产权的权利人。
10.3 为持续改善平台为您提供的各项服务，您理解并同意，对于您使用平台的输入内容、生成内容及发布的信息内容，您授予我们一项全球范围内、免费、非独家、可多层次再许可的权利，允许我们用于根据本协议向您提供服务、优化我们的产品服务及模型以及确保服务的安全性和稳定性。如果您不希望我们用于前述目的，您可通过意见反馈或者发送邮件至 feedback@reeltube.com 联系我们。
10.4 为使您的作品得到更好的分享及推广，提高其传播价值及影响力，对于您通过平台发布的信息内容，您授予我们一项全球范围内、免费、非独家、可多层次再许可的权利，包括修改权、复制权、翻译权、汇编权、信息网络传播权、改编权及制作衍生品、表演和展示的权利等。
10.5 为了更好地保护您的权利，您确认我们有权根据上述授权，自行或委托第三方对您上传发布且享有知识产权的内容进行维权。
10.6 基于部分功能的特性，您通过平台上传发布的内容，可供其他用户使用平台创作及发布相关内容时使用，其他用户亦可能基于平台功能设定对您的内容进行二次创作，并进行发布、转发、复制、下载。
10.7 我们为平台开发、运营提供技术支持，并对平台的开发和运营等过程中产生的所有数据和信息等享有香港法律允许范围内的全部权利。
10.8 请您在任何情况下都不要擅自使用、去除或篡改平台相关商标、服务标记、商号、域名、网站名称或其他品牌标识。未经我们事先书面同意，您不得将前述标识以单独或结合任何方式展示、使用或申请注册商标、注册域名等。由于您违反本条款给我们或他人造成损失的，由您承担全部法律责任。
11. 税收
您在平台产生的收入或获得的奖励、收益等，您需要自行依据香港税务相关条例履行纳税义务。如监管需要，我们可配合提供相关交易记录，您应予以配合。
12. 关于单项服务与第三方服务的特殊约定
12.1 平台中包含我们以各种合法方式获取的信息或信息内容链接，同时也包括我们合法运营的其他单项服务。这些服务在平台中可能以单独板块形式存在。我们有权不时地增加、减少或变更这些特别板块的设置及服务。
12.2 您可以在平台中开启和使用上述单项服务功能。某些单项服务可能需要您同时接受就该服务特别制订的协议或者其他约束您与该项服务提供者之间的规则。一旦您开始使用上述服务，则视为您理解并接受有关单项服务的相关协议、规则的约束。
12.3 您在平台中使用第三方提供的产品或服务时，除遵守本协议及平台中的其他相关规则外，还可能需要您仔细阅读、同意并遵守第三方的协议、相关规则。如因第三方产品或服务产生的争议、损失或损害，需由您自行与第三方依据相关协议解决。
12.4 您在平台可以选择使用您的第三方支付账户进行支付，支付服务由具备合法资质的第三方向用户提供，除受到本协议约束外，还受第三方支付服务方的条款和政策的约束。该等支付服务的使用条件及规范由您与支付服务提供方确定。
13. 未成年人使用条款
13.1 本平台的主要适用人群是成年人。若您是未满 18 周岁的未成年人，您应在监护人指导下认真阅读本协议，经您的监护人同意本协议后，方可使用平台。若您未取得监护人的同意，监护人可以通过平台反馈渠道（feedback@reeltube.com）通知平台处理相关账号，平台有权对相关账号的功能进行限制。
13.2 我们重视对未成年人个人信息及隐私的保护。您应当取得使用和展示未成年人的肖像、声音等信息的全部合法授权及同意。如相关内容侵犯未成年人权利，我们在收到权利人通知或基于其他保障未成年人合法权益的考虑，有权处理相关内容并视情况通知您。
13.3 我们将与监护人共同努力，保护未成年人身心健康。如果您是监护人，您亦应履行对未成年人的监护义务，关注未成年人网络安全，引导未成年人健康合理使用网络。
13.4 监护人特别提示：如被监护人使用付费订阅、充值积分功能，监护人应当妥善保管支付账号、密码，避免未经许可产生扣费。
14. 功能的局限性和责任声明
14.1 生成式及深度合成人工智能存在技术局限性，我们难以保证生成内容的真实性、准确性、可靠性、独特性。您应当对生成内容自行加以客观、审慎的判断和验证，您根据生成内容所作出的任何判断或者据此作出的后续相关操作行为所带来的后果和责任均由您自行承担。模型生成内容不代表我们的态度、观点或立场。
14.2 您理解并同意，我们提供的平台产品及服务是按照现有技术和条件所能达到的现状提供的。在香港法律允许最大范围内，我们不作明示或暗示保证。
14.3 我们会尽最大努力确保服务的连贯性和安全性，但平台产品及服务可能会受多种因素的影响或干扰。因不可抗力、政府行为、自然灾害、网络故障、黑客攻击、第三方服务故障、系统维护升级等我们无法合理控制的原因导致服务暂停、中断，在香港法律允许范围内我们免于承担责任。
14.4 如有涉嫌借款、投融资、理财或其他涉财产的网络信息，请您格外谨慎对待并自行判断，除香港法律强制规定外，我们不承担任何直接、间接、衍生损失的赔偿责任。
14.5 我们依据法律法规、本协议和平台规则约定获得审核、处理违法违规内容的权利，但该权利不构成我们的法定义务，我们不能保证及时发现全部违法行为或进行相应处理。
14.6 在不违反香港强制性法律前提下，在任何情况下，我们均不对任何间接性、后果性、惩罚性、偶然性的损害承担责任。我们对您承担的全部赔偿责任上限，不超过您过去十二个月内向我们实际支付的全部付费金额。本条款不排除香港法律下不能被排除的法定责任。
14.7 如您在香港以外司法辖区使用本平台，您确认该等使用行为是您自身的主动意愿，您将自行保证您使用平台的行为符合当地所有适用法律的要求，并自行承担相应的风险、责任。
15. 通知
15.1 为给您提供更好的服务，或因法律、政策调整，技术条件、产品功能等变化需要，我们会适时对本协议进行修订。本协议更新后，我们将在网页端、客户端内进行公示修订版本。您继续使用平台，即表示您已同意接受修订后的本协议内容。如您对修订后的协议内容存有异议的，请立即停止登录或使用平台。
15.2 我们对您的通知可能会以包括但不限于系统提示、页面弹窗、公告、站内信、电子邮件、手机短信等方式中的一种或多种进行，如果您预留的联系方式发生变化的，您应当及时更新。通知一经推送或公示即视为有效送达。
16. 其他
16.1 适用法律：本协议的成立、生效、履行、解释及争议的解决均应适用中华人民共和国香港特别行政区法律（不适用冲突法规则）。倘若本协议之任何约定被香港有权机关认定无效或不可执行，则该条款应在尽可能接近原条文目的前提下解释适用，本协议其它规定仍应具有完整的效力及效果。
16.2 争议解决：凡因本协议引起或与本协议有关的任何争议、纠纷或索赔（包括有关本协议的订立、效力、解释、履行、违约、终止，以及非合同性质的索赔），双方应尽量友好协商解决；协商不成的，任何一方均有权将争议提交香港国际仲裁中心（HKIAC），按照提交仲裁通知时有效的《香港国际仲裁中心机构仲裁规则》在香港进行仲裁。仲裁地为香港；本仲裁条款受香港法律管辖；仲裁语言为中文。仲裁裁决是终局的，对双方均具有法律约束力。
16.3 本协议中的标题仅为方便阅读而设，并不影响本协议中任何约定的含义或解释。
16.4 您和我们均是独立的主体，在任何情况下本协议不构成我们对您的任何形式的明示或暗示担保或条件，双方之间亦不构成代理、合伙、合营或雇佣关系。
Welcome to the ReelTube platform. The ReelTube platform refers to the client applications and official websites lawfully owned and operated by BUBBLE GROUP HK LIMITED and its affiliates ("we," "us," or "our"). The platform provides users ("you") with services including content creation, communication, search, and inquiry.
1. Introduction
1.1 This Platform User Service Agreement (the "Agreement") is entered into between you and us regarding installation, opening, registration, login, and use (collectively, "Use") of the platform, and sets out the parties' rights and obligations. Other related agreements we have published or may publish or amend from time to time (including rules for individual services), community guidelines, campaign rules, announcements, explanations, and in-app notices (collectively, "Platform Rules") form an integral part of this Agreement and have the same legal effect. For subsequently published or amended Platform Rules, we will provide them when offering the relevant service or notify you separately in an appropriate manner.
1.2 Before using the platform, please carefully read and fully understand this Agreement, especially clauses that exclude or limit liability, restrict user rights, grant licenses or allow information use, paid subscriptions and auto-renewal, and governing law and dispute resolution. Important content is highlighted in bold for your attention.
1.3 The platform is primarily intended for adults. If you are under 18, please read and fully understand this Agreement—especially the minors clauses—together with your guardian, and use the platform only with guardian consent.
1.4 By using the platform, you are deemed to have carefully read and fully understood this Agreement and agree to be bound by it as a party. If you do not agree, please do not use the platform.
1.5 We may unilaterally decide, based on product, service, or operational needs, that certain services under this Agreement will be provided or operated by our affiliates or third parties. When using such services, carefully read the information and/or rules and agreements shown on the relevant product pages. By accepting those services, you agree that rights and obligations between you and such affiliates or third parties are also governed by this Agreement and the Platform Rules. We will require those parties to protect your lawful rights under Hong Kong law.
1.6 For questions, comments, or suggestions about this Agreement, email feedback@reeltube.com.
2. Platform Products and Services
2.1 On the platform, we provide AI content generation and related services based on proprietary and third-party AI technologies. You must follow platform and third-party disclosures, and comply with current and future platform rules or the rules of third-party services you choose.
2.2 You may access the platform via the official website, client apps, or clients downloaded from app stores we authorize. If you obtain the product or services from other channels, we cannot guarantee the version is official or will work properly. Except where mandatory Hong Kong law provides otherwise, we are not liable for losses from using unofficial versions.
2.3 You must prepare your own terminal devices (e.g., computer). Full functionality requires network access; you bear Internet and data charges.
2.4 We develop multiple program versions; obtain, download, and install the official version suitable for your device.
2.5 We grant you a personal, revocable, non-transferable, non-exclusive right to lawfully use the platform. All other rights not expressly granted are reserved. Without our prior express written authorization, you may not use the platform in any unauthorized manner, including adaptation, copying, distribution, crawling, vertical search, mirroring, or trading.
2.6 To improve experience or for operations, security, or compliance, we may update or change products or services from time to time, including modifying, upgrading, suspending, or terminating services or offering new ones. You may choose whether to update; without updates, some features may be limited or unavailable. For security and consistency, we may update software or change or limit some features without special notice. After a new version is released, older versions may stop working—please update promptly. If you do not wish to use the updated platform, you may uninstall it.
3. Platform Accounts
3.1 We provide account registration. You may use third-party account authorization to register and log in with accounts you lawfully own, unless the third party restricts or prohibits this. You must ensure such third-party accounts have completed real-identity verification as required. Collecting a mobile number is necessary for real-name requirements; if you refuse to provide it for registration/login, we may be unable to provide AI generation, publishing, and interactive features.
3.2 You may browse limited content without registering or logging in, but cannot use all features. Before using certain features or individual services, you must register or log in and complete real-identity verification as required.
3.3 You may set nickname, avatar, and other account information. Without another person's express written permission, you may not open an account in another's name or impersonate names, trade names, trademarks, avatars, etc. You must not mislead the public as to account ownership, especially by impersonating well-known institutions or individuals, or otherwise infringe personality or property rights. We may review account information and, if it violates law or this Agreement, take measures including warnings, deadlines to correct, resetting information, limiting features, suspending use, closing the account, or prohibiting re-registration.
3.4 Your account is for your personal use only. You may not gift, lend, rent, transfer, sell, or otherwise permit others to use it. If we reasonably believe the user is not the registrant, we may suspend or terminate services to protect account security.
3.5 When registering and using an account, provide true, accurate, lawful, and valid identity materials and necessary information, and update them promptly when they change. If information is inaccurate, untrue, unlawful, or we reasonably doubt it, we may require correction or refuse services. For security and identification (e.g., account recovery), you may be unable to change initial registration or other verification information.
3.6 You must maintain the security and confidentiality of your account and are legally responsible for activity under it, including publishing and payments. If you lose access, follow our appeal process to recover the account. We only check whether appeal verification matches system records and cannot confirm the appellant is the true owner. Losses from theft due to your own negligence are yours to bear. If you discover unauthorized use or security vulnerabilities, immediately notify us via feedback@reeltube.com or in-app feedback and take protective steps.
3.7 You may apply to delete your account subject to platform requirements. You may only delete your own account and must complete ownership verification. After deletion, we will delete or anonymize account information except where Hong Kong law requires otherwise. You will be unable to log in or recover related content. You remain responsible for pre-deletion use of the platform.
3.8 To allocate resources reasonably, if you do not log in and use the account for more than six consecutive months after registration, we may freeze or reclaim it. A frozen or reclaimed account may prevent login; reclaimed accounts cannot restore saved information or records. We will prompt you appropriately before freezing or reclaiming; if you do not act as prompted, we will proceed.
4. User Conduct
4.1 You acknowledge and undertake that while using the platform you will respect privacy and ethics and protect data security; not input or share unauthorized personal information, confidential information (including trade secrets), or other unauthorized information; respect others' rights; ensure your inputs are lawful and owned or authorized by you; and not infringe copyrights, patents, trademarks, likeness, name, voice, reputation, honor, or other rights. You may not use the platform to impersonate others or commit illegal acts, or use deep learning, VR, generative AI, or similar technologies to create, publish, or spread rumors or false illegal content.
4.2 When generating, producing, publishing, or spreading non-real information created with deep learning, VR, generative AI, or similar technologies, or other content that may confuse the public ("AI Content"), we may add AI-generation labels as required by Hong Kong regulators. You must not obscure, alter, or remove such labels. If you fail to label AI Content as required and cause public confusion, you bear the consequences.
4.3 We aim to provide a civil, rational, friendly, high-quality forum. After completing real-identity verification, you may generate and publish audio/video, images, and text, and must ensure all such content (public or not) complies with Hong Kong law. Content about current affairs, public policy, or social events must accurately cite sources.
4.4 You must not input, generate, produce, copy, publish, or spread content that violates law, public order, or good morals.
4.5 You must not input, generate, produce, copy, publish, or spread harmful content, and should actively resist its spread.
4.6 You must not input, generate, produce, copy, publish, or spread deceptive, highly dangerous content, or content that harms performers' or others' physical or mental health.
4.7 You must not input, generate, produce, copy, publish, or spread information that disrupts platform operations, including spam, commercial solicitation, excessive marketing, unrelated comments, or character combinations designed to evade review.
4.8 More detailed content rules are in the platform community guidelines. If we reasonably believe you have violated or may violate the above, we may warn you, limit features, or suspend or terminate all or part of services without prior notice, and pursue legal liability.
5. Network Security
5.1 You must not use plugins, cheats, systems, or third-party tools to interfere with, damage, modify, or otherwise affect the platform, including automated programs that access the platform or collect or process its information or content.
5.2 You must not endanger platform system security or use the platform to endanger computer network security.
5.3 Without our written permission, no user or third party may crawl, hotlink, mirror, reverse-engineer, or commercially sublicense platform information or content, or assist others in doing so.
5.4 If we reasonably believe you have violated or may violate the above, or your conduct adversely affects platform content or other users' rights, we may terminate services without prior notice and pursue legal liability.
6. Complaints and Reports
6.1 We maintain public complaint and reporting channels. You may report violations of law or this Agreement to feedback@reeltube.com. We will handle reports promptly to help maintain a healthy online environment.
6.2 If you find content that infringes your rights, email feedback@reeltube.com with evidence of your rights; we will handle complaints under applicable law. If your content is taken down due to an infringement complaint and you disagree, submit a non-infringement statement and supporting materials through the same channel; we will handle appeals under law.
7. Paid Services, Subscriptions, Credits, and Auto-Renewal
7.1 We offer paid subscriptions, credit top-ups, and other purchase options. Credits are for use only on this platform, are not legal tender, cannot be redeemed for cash or transferred, and may only be exchanged for designated features or benefits as published on the platform.
7.2 After you confirm an order and complete payment, subscription benefits or credits are credited to your logged-in account. You must ensure the payment account is lawfully yours.
7.3 Auto-renewal
If you choose an auto-renewing plan, you authorize us or the payment channel to charge the next period before the current period ends. Before expiry, we will send a reminder via in-app notice or your reserved email and explain how to cancel. To cancel, turn off auto-renewal in the platform's subscription management path before the current period ends. Subscriptions purchased via third-party app stores are controlled by those stores—you must cancel in the store account; we cannot cancel for you. Canceling auto-renewal stops future charges only; current benefits remain until the period ends. You are responsible for completing cancellation; charges from failure to cancel are yours. We do not provide separate manual cancellation service.
7.4 Except where mandatory law requires otherwise, purchased subscription time and credited credits are non-refundable, non-cashable, and non-transferable. If your account is sanctioned for violations, remaining credits and unused subscription benefits are not refunded or compensated.
7.5 If you use improper or cheating means to join campaigns or obtain credits or subscriptions, we may limit or cancel eligibility and reclaim benefits, and may require return of benefits already obtained.
7.6 Prices and packages are shown on the relevant paid pages. We may adjust prices after reasonable prior notice; adjustments do not affect your current paid period already in effect.
8. Breach
8.1 If you violate this Agreement (including Platform Rules), we may warn you, refuse generation or publishing, stop transmission, delete content, temporarily ban publishing or comments, limit features, terminate services, permanently close the account, ban re-registration, or take other measures under law. Adverse consequences such as unavailable features, deleted account information or content, or inability to access assets or benefits are yours to bear. Deleted information or content need not be restored.
8.2 We may announce handling results and decide whether to restore accounts. For suspected illegal acts, we may retain records and report to or cooperate with authorities.
8.3 We respect intellectual property, reputation, name, privacy, likeness, voice, and other rights. If you infringe third-party rights and trigger complaints, reports, or claims, we may take necessary measures under law. If your conduct causes us to compensate third parties, suffer penalties, or incur economic or reputational loss, you must indemnify us for all losses (including reasonable attorneys' and evidence fees).
9. Personal Information Protection
9.1 We strictly comply with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) in collecting, storing, and using your personal data.
9.2 Protecting personal information is a basic principle. You may need to provide personal information so we can serve you better and provide technical support.
9.3 When you open or use the platform, we process related information to deliver features you choose or to comply with Hong Kong law.
9.4 We may personalize recommendations via algorithms, and will continue improving recommendation systems while ensuring your lawful choice and control over personalization.
9.5 You have statutory rights to access, correct, and delete personal data and withdraw authorization. Apply via feedback@reeltube.com. We use encryption, anonymization, and other security measures to protect your information.
9.6 For more details, see the platform Privacy Policy, which forms part of this Agreement.
10. Intellectual Property
10.1 All IP in platform products and services belongs to us, including software, technology, programs, webpages, text, images, audio, video, charts, layouts, and electronic documents, except where rights holders are entitled by law. Software underlying the services is owned by us or validly licensed to us.
10.2 While using the platform, you may submit text, images, audio/video, and other materials ("Inputs"); the platform may generate images, audio/video, text, and other materials in response ("Outputs"), as available in the product. You represent that Inputs and content you publish are original or lawfully authorized. To the extent permitted by Hong Kong law, IP and related property rights in Inputs, Outputs, and published content belong to you or the lawful rights holder.
10.3 To continually improve services, you grant us a worldwide, free, non-exclusive, multi-level sublicensable right to use Inputs, Outputs, and published content to provide services under this Agreement, optimize products, services, and models, and ensure security and stability. If you do not want us to use them for these purposes, contact us via feedback or feedback@reeltube.com.
10.4 To better share and promote your works, for content you publish on the platform you grant us a worldwide, free, non-exclusive, multi-level sublicensable right including modification, reproduction, translation, compilation, network dissemination, adaptation and derivative works, performance, and display.
10.5 To better protect your rights, you confirm we may, ourselves or via third parties, enforce rights in content you upload and publish and in which you hold IP.
10.6 Due to certain feature designs, content you publish may be usable by other users when creating and publishing on the platform, including secondary creation, republishing, forwarding, copying, and downloading as enabled by platform features.
10.7 We provide technical support for development and operations and, to the extent permitted by Hong Kong law, hold all rights in data and information generated in those processes.
10.8 Do not unauthorizedly use, remove, or alter platform trademarks, service marks, trade names, domain names, site names, or other brand identifiers. Without our prior written consent, you may not display, use, or apply to register them alone or in combination. You bear full legal liability for losses caused to us or others by breach of this clause.
11. Taxation
You are responsible for tax obligations under Hong Kong tax rules for income, rewards, or benefits from the platform. Where regulators require, we may provide transaction records and you shall cooperate.
12. Individual and Third-Party Services
12.1 The platform may include information or links obtained lawfully by us, and other individual services we operate, possibly as separate sections. We may add, remove, or change such sections from time to time.
12.2 You may enable individual services. Some may require accepting additional agreements or rules with that service provider. Starting use means you accept those agreements and rules.
12.3 When using third-party products or services on the platform, besides this Agreement and platform rules, you may need to read and accept the third party's terms. Disputes, losses, or damages from third-party products or services must be resolved between you and the third party under their agreements.
12.4 You may pay with third-party payment accounts. Payment services are provided by qualified third parties and are also subject to their terms and policies. Conditions of use are between you and the payment provider.
13. Minors
13.1 The platform is primarily for adults. If you are under 18, read this Agreement under guardian guidance and use the platform only after guardian consent. Without such consent, the guardian may notify us via feedback@reeltube.com and we may limit the account.
13.2 We take minors' personal information and privacy seriously. You must obtain all lawful authorizations to use and display a minor's likeness, voice, etc. If content infringes minors' rights, we may process it upon notice or for protection of minors and may notify you.
13.3 We will work with guardians to protect minors' well-being. Guardians should fulfill duties of care, watch minors' online safety, and guide healthy use of the Internet.
13.4 Guardian notice: if a minor uses paid subscriptions or credit top-ups, guardians should secure payment accounts and passwords to avoid unauthorized charges.
14. Limitations and Disclaimers
14.1 Generative and deep-synthesis AI have technical limits; we cannot guarantee authenticity, accuracy, reliability, or uniqueness of Outputs. You must objectively and carefully judge and verify Outputs; any judgments or subsequent actions based on them are your responsibility. Model Outputs do not represent our attitudes, views, or positions.
14.2 You understand the platform is provided on an as-is basis under current technology and conditions. To the maximum extent permitted by Hong Kong law, we make no express or implied warranties.
14.3 We will use reasonable efforts for continuity and security, but services may be affected by many factors. For suspension or interruption caused by force majeure, government action, natural disasters, network failure, hacking, third-party failures, maintenance, or other causes beyond our reasonable control, we are not liable to the extent permitted by Hong Kong law.
14.4 Treat with caution any online information involving loans, investment, financing, wealth management, or other property matters, and make your own judgment. Except where mandatory Hong Kong law requires otherwise, we are not liable for direct, indirect, or consequential losses.
14.5 We have rights under law, this Agreement, and Platform Rules to review and handle illegal content, but such rights are not statutory duties, and we cannot guarantee timely discovery or handling of all violations.
14.6 Subject to mandatory Hong Kong law, we are not liable for any indirect, consequential, punitive, or incidental damages. Our total liability to you shall not exceed the total amounts you actually paid us in the twelve months before the claim. This clause does not exclude liabilities that cannot be excluded under Hong Kong law.
14.7 If you use the platform outside Hong Kong, you confirm such use is voluntary, you will ensure compliance with all local applicable laws, and you bear related risks and liability.
15. Notices
15.1 To improve services or due to legal, policy, technical, or feature changes, we may revise this Agreement. Updated versions will be published on the website and/or client. Continued use means you accept the revised Agreement. If you disagree, stop logging in or using the platform immediately.
15.2 Notices may be given by system tips, pop-ups, announcements, in-app messages, email, SMS, or similar means. Update reserved contact details promptly. Notices are deemed delivered when pushed or published.
16. Miscellaneous
16.1 Governing law: Formation, validity, performance, interpretation, and dispute resolution of this Agreement are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China (excluding conflict-of-law rules). If any provision is held invalid or unenforceable by a competent Hong Kong authority, it shall be interpreted as closely as possible to its original purpose, and the remaining provisions remain in full force.
16.2 Dispute resolution: Any dispute, controversy, or claim arising out of or relating to this Agreement (including formation, validity, interpretation, performance, breach, termination, and non-contractual claims) shall first be resolved amicably. If unresolved, either party may submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in Hong Kong under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat is Hong Kong; this arbitration clause is governed by Hong Kong law; the language of arbitration is Chinese. The award is final and binding on both parties.
16.3 Headings are for convenience only and do not affect the meaning or interpretation of any provision.
16.4 You and we are independent parties. This Agreement does not create any express or implied warranty or condition from us to you, nor any agency, partnership, joint venture, or employment relationship.