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隐私政策Privacy Policy

最后更新：2026-08-18Last updated:2026-08-18

本产品及相关服务（以下统称“本服务”）由 BUBBLE GROUP HK LIMITED 及其关联方（以下简称“我们”）合法运营。我们深知个人资料对用户的重要性，为保障香港用户的隐私权益，我们严格遵守适用的香港法律、相关附属法规及合规指引，合法、审慎处理用户个人资料。

本隐私政策旨在向您清晰说明，我们如何收集、使用、储存、保留、披露、转移及保护您的个人资料，以及您依据法律及本协议享有的各项隐私权利。请您在使用本服务前仔细阅读并充分理解本政策，审慎作出使用选择。

特别提示：除本隐私政策外，在特定场景下，我们还会通过即时告知（含弹窗、页面提示等）、功能更新说明等方式，向您说明对应的信息收集目的、范围及使用方式，这些即时告知及功能更新说明等构成本隐私政策的一部分，并与本隐私政策具有同等效力。下文将帮您详细了解我们如何收集、使用、存储、传输、公开与保护个人信息；帮您了解查询、更正、补充、删除、复制、转移个人信息的方式。其中，有关您个人信息权益的重要内容已用加粗形式提示，请特别关注。我们仅为实现服务功能、优化产品体验、保障服务安全及履行法定义务之必要，依法收集及使用您的个人资料，并依法行使香港法律赋予的各项私隐权利。

目录

  • 1. 我们如何收集和使用个人资料
  • 2. 数据使用过程中涉及的合作方以及转移、公开个人资料
  • 3. 管理您的个人资料
  • 4. 我们如何保护个人资料的安全
  • 5. 我们如何存储个人信息
  • 6. 未成年人条款
  • 7. 隐私政策的查阅和修订
  • 8. 联系我们

1. 我们如何收集和使用个人资料

1.1 账号服务

1.1.1 注册、登录

您可通过第三方账号授权方式注册、登录本服务，我们将依据您的授权，获取您在第三方平台的公开信息（头像、昵称）及您主动授权的手机号等信息，用于绑定、创建您的专属账号，实现快捷注册、登录及基础服务使用。部分场景下，为核验账号真实性，我们将验证并绑定您的手机号码。您完成授权登录后，可自主修改、完善账号头像、昵称等基础信息，自主修改行为不影响账号正常使用。手机号码为网络实名核验的必要信息，若您拒绝提供，我们将无法为您提供生成、信息发布、互动交流等核心服务，但不影响部分基础浏览类功能的使用。经您明确同意后，您可使用一键绑定功能，依托运营商能力快速绑定手机号，无需密码或验证码核验；您可自主选择是否使用该快捷功能，不强制授权。

若您遗忘账号登录方式，可通过发送邮件至 feedback@reeltube.com 咨询处理。为保障账号安全，我们可能需要核验您的身份信息，必要时进行实名验证。

1.1.2 账号公开信息

您可自主编辑、修改账号头像、昵称等公开信息，您不主动完善上述信息，不会影响您正常使用本服务的全部功能。您自主公开的账号信息，将在您使用互动、发布类功能时对外展示。

1.2 内容生成服务

1.2.1 服务内容

我们依托第三方 AI 模型技术，为您提供图片、音视频、文字等 AI 内容生成服务。为实现该服务功能，我们仅收集您主动输入、上传、选择的文字指令、图片、音视频等素材内容，用于分析并生成匹配您需求的内容。在完成严格去标识化、加密处理、无法回溯识别特定个人的前提下，我们可能使用上述脱敏数据用于 AI 模型迭代优化，提升服务效果。您使用素材导入、内容导出、数字人、人像写真等功能时，需自主授权相册、摄像头、麦克风权限。您拒绝授权的，仅无法使用对应专项功能，不影响其他全部服务的正常使用。您上传的含人脸、人声的素材，仅用于实现对应功能生成效果，不会用于身份识别、核验等其他用途，严格遵守香港个人资料使用限定原则。

1.2.2 模型与算法

您可在产品内接入的模型的查看、了解模型应用场景、算法原理、运行机制及备案信息，充分保障您的知情权与选择权。

1.3 内容浏览

您浏览产品内容时，我们会记录基础使用行为数据：未登录状态下，通过设备匿名标识符记录您的浏览、点击、下载、分享、反馈行为；已登录状态下，关联您的账号记录上述操作数据。

播放视频等内容时，为适配设备展示状态，我们会调用设备重力、陀螺仪、加速度等传感器数据，仅用于适配横竖屏展示，不收集、留存其他无关设备数据。

1.4 信息发布

您主动上传、发布图片、音视频等内容时，需授权相册、麦克风、摄像头权限，拒绝授权仅无法使用发布功能，不影响其他服务使用。您发布的内容将默认展示您的账号昵称、头像等公开信息。

为优化产品内容生态与服务体验，我们会对您公开发布的作品时长、播放量、互动数据、使用频次等进行统计分析，仅留存脱敏统计数据，可对外展示公开汇总数据，不识别、泄露任何用户个人资料。

1.5 个性化推荐

为了向您展示、推荐相关性更高的信息，提供更契合您要求的服务，平台会收集、使用您的个人信息并通过计算机算法模型自动计算、预测您的偏好，以匹配您可能感兴趣的信息或服务。

  1. 个性化推荐服务的适用范围：我们提供个性化推荐服务的范围包括但不限于展示灵感模板或音视频内容等。
  2. 个性化推荐服务收集的字段：为了向您提供个性化的服务，我们可能会收集、使用您的设备信息、您在使用产品的行为信息（包括您在使用平台产品时的点击、发布、使用、点赞、浏览、下载、分享等互动交流及交易的操作相关记录）、您填写的个人资料账号（包括昵称、头像等账号信息），以及经您授权从产品中收集、由其他合作方提供的其他信息。系统会对上述信息进行自动分析和计算，预测您的偏好特征，根据计算结果为您提供个性化推荐内容和服务。
  3. 个性化推荐服务的训练和干预：我们会根据您在使用产品过程中的浏览相关行为对推荐模型进行实时训练和反馈，不断调整优化推荐结果。为了满足您的多元需求，避免同类型内容过于集中，我们会综合运用多样化技术对内容进行自动化处理，更好地向您提供优质内容和服务。您可关闭相关授权，我们不会基于个性化推荐的目的处理您的个人信息，而仅会向您推送与您的偏好无关的具有普遍性的内容。 如果您认为我们在个性化推荐服务中的部分决定是通过自动化决策机制作出的，且这些决定对您的合法权益有重大影响，您可以通过 feedback@reeltube.com 邮箱联系我们，要求我们予以说明，您有权拒绝仅通过自动化决策的方式作出的决定。

1.6 其他功能

1.6.1 消息通知

我们可通过您预留的联系方式、设备系统通知，向您推送账号核验、安全提醒、服务更新、用户调研等必要通知。您可通过短信退订通道、产品设置、联系我们关闭。

1.6.2 客户服务

为处理您的咨询、投诉、故障排查、需求反馈等客诉服务，我们将基于最小必要原则，使用您的账号信息、操作日志、身份核验信息及您主动提供的联系方式。我们会留存您的沟通记录、问题处理方案，用于跟进服务、复盘优化、保障用户权益，不用于其他无关用途。您自愿参与的服务调研反馈，将妥善留存并用于服务优化。

1.7 运营与安全运行

为保障产品稳定运行、防范安全风险、杜绝恶意操作、维护全体用户合法权益，我们收集必要的设备及日志数据：

  1. 设备基础数据：硬件型号、系统版本、合规设备匿名标识符、IP 地址、网络类型、WLAN 接入信息、软件版本等；
  2. 运营安全数据：产品操作日志、运行状态、崩溃数据、性能数据、应用安装及运行状态、访问频次等；
  3. 风险核验数据：结合账号信息、设备信息、服务日志，用于账号安全核验、风险识别、违规行为排查、安全事件处置，防范诈骗、恶意攻击等风险；
  4. 其他基于上述目的所需的信息。

1.8 Cookie 及同类标识技术的使用

Cookie 和设备信息标识等同类技术是互联网中普遍使用的技术。当您使用产品及相关服务时，我们可能会使用相关技术向您的设备发送一个或多个 Cookie 或匿名标识符，以收集、标识您访问、使用本产品时的信息。我们承诺，不会将 Cookie 用于本隐私政策所述目的之外的任何其他用途。我们使用 Cookie 和同类技术主要为了实现以下功能或服务：

  1. 保障产品与服务的安全、高效运转：使我们确认您是否安全登录服务，或者是否遇到盗用、欺诈及其他不法行为，或改进服务效率，提升登录和响应速度。
  2. 帮助您获得更轻松的访问体验：使用此类技术可以帮助您省去重复填写个人信息、输入搜索内容的步骤和流程。
  3. 为您推荐、展示、推送您可能感兴趣的内容或账号：我们可能会利用此类技术了解您的偏好和使用习惯，进行数据分析，以改善产品服务、推荐用户感兴趣的信息或功能，并优化您对内容的选择。
  4. 在产品的分享页中，我们可能会使用 Cookie 对浏览活动进行记录，用于向您推荐信息和排查崩溃、延迟的相关异常情况以及探索更好的服务方式。
  5. Cookie 的清除。如您使用产品网页版，大多数浏览器均为用户提供了清除浏览器缓存数据的功能，您可以在浏览器设置中操作清除 Cookie 数据，但清除后可能无法使用由我们提供的、依赖于 Cookie 的功能或服务。

1.9 服务内容的变更

若我们迭代、调整产品服务功能，导致个人资料处理目的、方式、范围发生变更的，我们将通过弹窗、页面公告、站内信等方式提前告知您，涉及需要您授权的变更，将依法重新获取您的同意。

1.10 依法豁免征得同意处理个人资料

请您理解，在下列情形中，根据法律法规，我们处理您的个人信息无需征得您的授权同意：

  1. 为履行您与我们的服务协议、响应您的服务请求所必需；
  2. 为履行法定职责、配合司法侦查、监管核查等法定义务；
  3. 应对突发公共事件、紧急情况下保护自然人生命财产安全；
  4. 基于公共利益开展合法新闻报道、舆论监督，在合理范围内处理资料；
  5. 处理您自行公开、或已合法公开的个人资料；
  6. 法律法规及香港私隐合规规则允许的其他情形。

经完全脱敏、匿名化且无法回溯识别个人的数据集，不受私隐条例约束，我们可用于产品优化及技术研发。

2. 数据使用过程中涉及的合作方以及转移、公开个人资料

2.1 合作方数据处理基本原则

我们与合作方合作过程中，将遵守以下原则：

  1. 合法原则：涉及数据处理活动的，应当遵守合法原则。
  2. 正当与最小必要原则：数据使用必须具有正当目的，且应以达成目的必要为限。
  3. 安全审慎原则：我们将审慎评估合作方使用数据的目的，对这些合作方的安全保障能力进行综合评估，并要求其遵循合作法律协议。我们会对合作方获取信息的软件工具开发包（SDK）、应用程序接口（API）进行严格的安全监测，以保护数据安全。

2.2 合作处理场景

2.2.1 功能服务合作

为保障服务正常落地，我们会与合规合作方在必要范围内共享脱敏或最小范围个人资料：

  1. 消息推送：终端设备厂商基于设备信息适配推送功能，仅使用设备型号、系统版本等匿名信息；
  2. 营销活动：您主动参与活动时，经您同意后，共享必要联系方式、收件信息，用于奖励发放；共享脱敏设备信息用于防范作弊、保障活动公平；
  3. 客户服务：客服合作方仅使用必要账号信息、反馈内容，用于响应您的咨询及投诉；
  4. 支付服务：支付功能由合规第三方支付机构提供，所需实名、银行卡信息仅为支付核验必需，拒绝提供将无法使用支付功能，不影响其他服务。

2.2.2 安全与统计分析合作

我们与合规服务商合作，使用脱敏日志数据、设备匿名数据，用于账号安全防护、产品故障排查、服务稳定性分析、用户体验优化；可与科研机构、高校合作使用完全匿名化数据，用于 AI 技术科研迭代，全程无个人可识别信息泄露风险。

2.3 运营主体变更

若发生合并、收购、资产转让等主体变更情形，用户个人资料将同步移交继受主体。

2.4 停止运营

若本服务终止运营，我们将立即停止收集用户个人资料，并通过公告、通知方式告知用户，对留存的个人资料依法进行删除或完全匿名化处理，杜绝资料滥用风险。

2.5 资料公开规则

我们不会主动公开您未自行公开的任何个人资料，仅在获得您明确同意、或法律法规、司法机关、监管机构依法要求的情况下，依规披露相关资料。

2.6 豁免授权情形

合作方处理、我们转移及公开个人资料的豁免授权情形，与本政策 1.10 条法定豁免规则一致，严格符合内地及香港私隐合规要求。

3. 管理您的个人资料

除通用用户权利外，我们充分保障所有用户自主管理个人资料的全部合法权益。您撤回授权不影响此前合法开展的数据处理行为。

3.1 自主设置管理

3.1.1 系统权限管理

您可随时在设备系统设置或产品内权限设置页面，开启/关闭摄像头、相册、麦克风、通知等全部权限，自主撤回授权，我们将立即停止对应权限相关的数据收集与处理。

3.1.2 个性化推荐管理

您可通过产品设置入口随时关闭个性化内容推荐，关闭后我们不再基于您的个人行为数据生成专属推荐，仅展示通用内容。

3.2 查阅、更正、删除、复制及转移个人资料

依据法律，您可通过专属联系邮箱提交申请，我们将在法定时限内响应处理您关于个人信息的查询、撤销等需求。

3.3 账号注销

您可在产品账号中心自主申请注销账号，注销流程不可逆。账号注销后，我们将删除您的全部个人资料，无法删除的将完成强制匿名化处理，不再进行任何商业化、智能化处理；法律法规要求留存的除外。

4. 我们如何保护个人资料的安全

我们采取行业高标准的技术与管理制度，全方位保护用户个人资料安全，防范未获授权的查阅、使用、泄露、篡改、销毁等风险。

4.1 安全技术措施

我们会使用不低于行业通常水平的加密、去标识化技术、匿名化处理及相关合理可行的手段保护您的个人信息，并使用安全保护机制防止您的个人信息遭到恶意攻击。

4.2 管理制度

我们会建立专门的安全部门、安全管理制度、数据安全流程保障您的个人信息安全。我们采取严格的数据使用和访问制度，确保只有授权人员才可访问您的个人信息。我们会定期对人员进行安全教育和培训，并适时对数据和技术进行安全审计。我们会制定并组织实施个人信息安全事件应急预案，并在发生个人信息安全事件时立即启动应急预案，努力控制这些安全事件的影响，防止不利后果扩大。一旦发生或可能发生个人信息安全事件（泄露、篡改、丢失）的，我们将按照法律法规的要求，及时向您告知以下情况：发生或者可能发生泄露、篡改、丢失的个人信息种类、原因和可能造成的危害，我们已采取的补救措施，您可以采取的减轻危害的措施以及与我们联系的方式。我们将及时将事件相关情况以推送通知、邮件、信函、短信及相关形式告知您，难以逐一告知时，我们会采取合理、有效的方式发布公告。同时，我们还将按照相关监管部门要求，上报个人信息安全事件的处置情况。

4.3 安全提示

尽管已经采取了上述合理有效措施，并已经遵守了相关法律法规要求的标准，但请您理解，由于技术的限制以及可能存在的各种恶意手段，在互联网行业，即便竭尽所能加强安全措施，也不可能始终保证信息百分之百的安全，我们将尽力确保您提供给我们的个人信息的安全性。

您知悉并理解，您接入我们的服务所用的系统和通讯网络，有可能因我们可控范围外的因素而出现问题。因此，我们强烈建议您采取积极措施保护个人信息的安全，包括但不限于不将自己的账号及相关个人信息透露给他人等。您一旦离开产品，浏览或使用第三方提供的其他产品或服务，我们将没有能力和直接义务保护您向第三方提交的任何个人信息，无论您登录、浏览或使用上述产品或服务是否基于产品的链接或引导。但我们会提示您注意将进入第三方产品或服务，以便您更好地保护您的个人信息。

5. 我们如何存储个人信息

5.1 存储地点

为向您提供本服务，我们需要将您的个人资料传输并存储于新加坡。我们已经和新加坡的资料处理受托方签署符合香港法律要求的相关协议，保障您的个人资料在境外得到与香港相当的保护标准。

5.2 存储期限

5.2.1 我们仅会在为您提供产品或服务所必需的期间内保留您的个人信息，例如：

  1. 手机号码：当您产品账号绑定手机号码后，我们需要持续保留您的手机号码，以便于向您提供正常的服务、应对您可能的查询和客诉并保障您的账号和系统安全。
  2. 您发布的内容及相关信息，我们会予以保留用于向您提供持续的业务功能。

5.2.2 如果您注销账号、主动删除个人信息或信息超出必要的保存期限后，我们将对您的个人信息进行删除或匿名化处理，但以下情况除外：

  1. 遵从法律法规有关信息留存的要求。
  2. 出于财务、审计、争议解决等目的需要合理延长期限的。

6. 未成年人条款

产品的主要适用人群是成年人，但我们非常重视对未成年人个人信息的保护。

  1. 若您是 18 周岁以下的未成年人，在注册、登录、使用产品及相关服务前，应在您的父母或其他监护人的监护、指导下共同阅读并同意本隐私政策。
  2. 若您是未成年人的监护人，在您的被监护人注册、登录、使用产品及相关服务前，您应当陪同、指导您的被监护人阅读并同意本隐私政策。
  3. 我们根据国家相关法律法规的规定保护未成年人的个人信息，只会在法律允许、父母或其他监护人明确同意或保护未成年人所必要的情况下收集、使用、共享或披露未成年人的个人信息。如果我们发现在未事先获得可证实的父母或其他监护人同意的情况下收集了未成年人的个人信息，则会设法尽快删除相关信息。
  4. 若您是未成年人的监护人，当您对您所监护的未成年人的个人信息有相关疑问时，请通过本隐私政策公示的联系方式与我们联系。

7. 隐私政策的查阅和修订

7.1 查阅

  1. 您可以在产品客户端查询本隐私政策。
  2. 请您了解，为了满足运营需要，我们可能会根据您所使用的手机型号、系统版本、移动客户端等因素开发不同的版本，因此在您使用特定版本时，产品的功能可能与本隐私政策描述的有所区别，但不会影响数据处理的目的、方式和范围，具体可用功能以您实际使用的情况为准。

7.2 更新及通知

  1. 为了给您提供更好的服务，产品和服务将不时更新与变化，我们会适时对本隐私政策进行修订。
  2. 本隐私政策更新后，我们通过站内信或其他适当的方式提醒您更新的内容，以便您及时了解本隐私政策的最新版本。
  3. 我们也可能功能更新，帮助您更好地管理您的个人信息，请您留意相关的功能说明。

8. 联系我们

8.1 投诉与举报

如果您认为您的个人信息权利可能受到侵害，或者发现侵害个人信息权利的线索，您可以发送邮件至 feedback@reeltube.com 与我们联系。我们核查后会在十五个工作日内反馈您的投诉与举报。

8.2 其他问题

我们已设立个人信息保护负责人，如果您对个人信息保护问题有疑问或建议，可选择通过指定邮箱 feedback@reeltube.com 或者官方展示的联系方式与我们联系。

This product and related services (collectively, the "Services") are lawfully operated by BUBBLE GROUP HK LIMITED and its affiliates ("we," "us," or "our"). We understand the importance of personal data to users. To protect the privacy rights of Hong Kong users, we strictly comply with applicable Hong Kong laws, subsidiary legislation, and compliance guidance, and process personal data lawfully and carefully.

This Privacy Policy explains how we collect, use, store, retain, disclose, transfer, and protect your personal data, and the privacy rights you have under law and this Policy. Please read and fully understand this Policy before using the Services, and make an informed choice about use.

Special notice: In addition to this Privacy Policy, in specific scenarios we may explain the purpose, scope, and manner of information collection through real-time notices (including pop-ups and on-page prompts), feature update notes, and similar means. Such notices and update notes form part of this Privacy Policy and have the same effect. The following sections explain how we collect, use, store, transmit, disclose, and protect personal information, and how you may access, correct, supplement, delete, copy, or transfer personal information. Important content relating to your personal information rights is highlighted in bold—please pay special attention. We collect and use your personal data only as necessary to provide features, improve product experience, secure the Services, and fulfill legal obligations, and we respect privacy rights under Hong Kong law.

Table of Contents

  • 1. How We Collect and Use Personal Data
  • 2. Partners Involved in Data Use, and Transfer or Disclosure of Personal Data
  • 3. Managing Your Personal Data
  • 4. How We Protect the Security of Personal Data
  • 5. How We Store Personal Information
  • 6. Minors
  • 7. Accessing and Updating This Privacy Policy
  • 8. Contact Us

1. How We Collect and Use Personal Data

1.1 Account Services

1.1.1 Registration and Login

You may register and log in via third-party account authorization. Based on your authorization, we obtain public information from the third-party platform (avatar, nickname) and information you actively authorize (such as phone number) to bind and create your dedicated account for quick registration, login, and basic service use. In some scenarios, to verify account authenticity, we will verify and bind your mobile number. After authorized login, you may edit account basics such as avatar and nickname without affecting normal account use. A mobile number is necessary for network real-name verification. If you refuse to provide it, we cannot provide core services such as generation, content publishing, and interactive features, though certain basic browsing features may still be available. With your explicit consent, you may use one-tap binding via carrier capabilities without password or SMS verification. This shortcut is optional and not mandatory.

If you forget how to log in, email feedback@reeltube.com for assistance. To protect account security, we may need to verify your identity and, where necessary, conduct real-name verification.

1.1.2 Public Account Information

You may edit public information such as avatar and nickname. Not completing this information does not affect full use of the Services. Information you choose to make public will be displayed when you use interactive or publishing features.

1.2 Content Generation Services

1.2.1 Service Scope

Using third-party AI model technology, we provide AI content generation for images, audio/video, and text. To deliver these features, we collect only text prompts, images, audio/video, and other materials you actively input, upload, or select, to analyze and generate content matching your needs. Subject to strict de-identification, encryption, and inability to re-identify a specific individual, we may use such de-identified data to iterate AI models and improve service quality. Features such as media import/export, digital humans, and portrait generation require your authorization for album, camera, and/or microphone access. If you refuse, only the related feature is unavailable; other services remain usable. Materials containing faces or voices are used only to produce the requested output, not for identity recognition or verification, in line with Hong Kong personal data use-limitation principles.

1.2.2 Models and Algorithms

Within the product you may view information about connected models, including application scenarios, algorithmic principles, operating mechanisms, and filing information, to protect your right to know and to choose.

1.3 Content Browsing

When you browse product content, we record basic usage data: while logged out, via anonymous device identifiers for browse, click, download, share, and feedback actions; while logged in, linked to your account.

When playing video and similar content, we may access gravity, gyroscope, and accelerometer sensor data solely to adapt portrait/landscape display, and we do not collect or retain unrelated device data.

1.4 Publishing

Uploading or publishing images or audio/video requires album, microphone, and/or camera permission. Refusal only disables publishing; other services remain available. Published content defaults to showing your public nickname, avatar, and similar information.

To improve the content ecosystem and experience, we may statistically analyze duration, views, engagement, and frequency of publicly published works, retain only de-identified statistics, and may display aggregated public summaries without identifying or disclosing any user's personal data.

1.5 Personalized Recommendations

To show and recommend more relevant information and services that better match your needs, the platform may collect and use your personal information and use algorithmic models to infer preferences and match content or services you may find interesting.

  1. Scope: Personalized recommendations may include, without limitation, inspiration templates or audio/video content.
  2. Data fields: We may collect and use device information; behavioral data from your use of the product (clicks, publishing, usage, likes, browsing, downloads, shares, interactions, and transactions); account profile information you provide (nickname, avatar, etc.); and other information collected from the product with your authorization or provided by partners. The system analyzes this information to predict preference traits and deliver personalized content and services.
  3. Training and intervention: We may train and adjust recommendation models in real time based on browsing and related behavior. To diversify results and avoid over-concentration of similar content, we use various automated content-processing techniques. You may turn off related authorizations; we will then not process your personal information for personalized recommendation purposes and will only show general content unrelated to your preferences. If you believe a decision in personalized recommendations was made solely by automated means and materially affects your lawful rights, you may contact feedback@reeltube.com for an explanation and may refuse decisions made solely through automated decision-making.

1.6 Other Features

1.6.1 Notifications

We may send necessary notices such as account verification, security alerts, service updates, and user research via your reserved contact methods or system notifications. You may opt out via SMS unsubscribe channels, product settings, or by contacting us.

1.6.2 Customer Service

To handle inquiries, complaints, troubleshooting, and feedback, we use—on a minimum-necessary basis—your account information, operation logs, identity verification information, and contact details you provide. We retain communication records and resolution notes for follow-up, improvement, and user protection, not for unrelated purposes. Voluntary survey feedback is retained for service improvement.

1.7 Operations and Security

To keep the product stable, prevent security risks and abuse, and protect all users' lawful interests, we collect necessary device and log data:

  1. Basic device data: hardware model, OS version, compliant anonymous device identifiers, IP address, network type, WLAN access information, software version, etc.;
  2. Operations and security data: operation logs, runtime status, crash and performance data, install and run status, access frequency, etc.;
  3. Risk verification data: combined with account, device, and service logs for account security checks, risk detection, violation investigation, and security incident handling to prevent fraud and attacks;
  4. Other information necessary for the above purposes.

1.8 Cookies and Similar Technologies

Cookies and similar device identifiers are commonly used on the Internet. When you use the product and related services, we may send one or more Cookies or anonymous identifiers to your device to collect and identify information about your access and use. We will not use Cookies for purposes beyond those in this Privacy Policy. We use Cookies and similar technologies mainly to:

  1. Secure and efficient operation: confirm safe login, detect theft, fraud, or other unlawful acts, and improve efficiency, login, and response speed;
  2. Easier access: reduce repeated entry of personal information or search content;
  3. Recommend and display content or accounts you may like: understand preferences and habits, analyze data, improve services, and optimize content choices;
  4. On share pages, record browsing activity to recommend information, diagnose crashes or latency, and explore better service approaches;
  5. Clearing Cookies: most browsers let you clear cache/Cookie data in settings; after clearing, Cookie- dependent features may become unavailable.

1.9 Changes to Services

If product updates change the purpose, method, or scope of personal data processing, we will notify you in advance via pop-ups, announcements, or in-app messages. Changes requiring authorization will seek your consent again as required by law.

1.10 Processing Without Consent Where Permitted by Law

Please understand that, under applicable laws and regulations, we may process personal information without your consent in the following cases:

  1. Necessary to perform our service agreement with you or respond to your service requests;
  2. Necessary to fulfill statutory duties or cooperate with judicial investigation or regulatory checks;
  3. To respond to public emergencies or protect life and property in emergencies;
  4. For lawful news reporting or public-opinion supervision in the public interest, within a reasonable scope;
  5. Processing personal data you have made public yourself or that has been lawfully made public;
  6. Other circumstances permitted by laws and Hong Kong privacy compliance rules.

Fully de-identified and anonymized datasets that cannot be re-identified are not subject to the privacy ordinance and may be used for product optimization and R&D.

2. Partners Involved in Data Use, and Transfer or Disclosure of Personal Data

2.1 Basic Principles for Partner Data Processing

When working with partners, we follow these principles:

  1. Lawfulness: Data processing activities must be lawful.
  2. Legitimate purpose and minimum necessity: Data use must have a legitimate purpose and be limited to what is necessary.
  3. Security and prudence: We carefully assess partners' purposes and security capabilities and require compliance with contractual terms. We strictly monitor SDKs and APIs used by partners to obtain information, to protect data security.

2.2 Cooperative Processing Scenarios

2.2.1 Functional Service Partners

To deliver services, we may share de-identified or minimally necessary personal data with compliant partners:

  1. Push notifications: device manufacturers adapt push using device model, OS version, and similar anonymous information;
  2. Marketing campaigns: with your consent when you participate, share necessary contact and shipping details for rewards; share de-identified device data to prevent cheating and ensure fairness;
  3. Customer service: partners use only necessary account information and feedback to respond to inquiries and complaints;
  4. Payments: provided by compliant third-party payment institutions; real-name and bank card data are used only as needed for payment verification. Refusal disables payment only, not other services.

2.2.2 Security and Analytics Partners

We work with compliant providers using de-identified logs and anonymous device data for account security, troubleshooting, stability analysis, and UX improvement. We may collaborate with research institutions and universities using fully anonymized data for AI research, without risk of disclosing personally identifiable information.

2.3 Change of Operating Entity

In a merger, acquisition, asset transfer, or similar change, user personal data will be transferred to the successor entity.

2.4 Cessation of Operations

If the Services cease, we will immediately stop collecting personal data, notify users by announcement or notice, and delete or fully anonymize retained personal data as required by law to prevent misuse.

2.5 Disclosure Rules

We will not proactively disclose personal data you have not made public, except with your explicit consent or where required by laws, courts, or regulators.

2.6 Exemptions from Authorization

Exemptions for partner processing, transfers, and disclosures align with Section 1.10 and comply with Mainland China and Hong Kong privacy requirements as applicable.

3. Managing Your Personal Data

Beyond general user rights, we protect your ability to manage your personal data. Withdrawing authorization does not affect processing lawfully conducted before withdrawal.

3.1 Self-Service Settings

3.1.1 System Permissions

You may enable/disable camera, album, microphone, notifications, and other permissions in device or in-product settings at any time. Upon withdrawal, we will stop related collection and processing.

3.1.2 Personalized Recommendations

You may turn off personalized content recommendations in product settings. We will then stop generating recommendations based on your personal behavior and show only general content.

3.2 Access, Correction, Deletion, Copying, and Portability

Under law, you may submit requests via the designated contact email. We will respond within statutory time limits to access, withdrawal, and related requests.

3.3 Account Deletion

You may apply to delete your account in the account center. Deletion is irreversible. After deletion, we will delete all your personal data or forcibly anonymize what cannot be deleted, and will not use it for commercial or intelligent processing, except where retention is required by law.

4. How We Protect the Security of Personal Data

We apply industry-grade technical and organizational measures to protect personal data against unauthorized access, use, disclosure, alteration, or destruction.

4.1 Technical Measures

We use encryption, de-identification, anonymization, and other reasonable measures at least at common industry levels, and security mechanisms to defend against malicious attacks.

4.2 Management Measures

We maintain dedicated security functions, policies, and data-security processes. Strict access controls limit personal data access to authorized personnel. We provide regular security training and periodic audits, maintain incident response plans, and activate them immediately upon a personal information security incident to contain impact. If a leak, alteration, or loss occurs or may occur, we will notify you as required by law of the categories of data involved, causes, possible harm, remedies we have taken, steps you can take, and how to contact us—via push, email, letter, SMS, or similar means, or by public announcement when individual notice is impracticable. We will also report to regulators as required.

4.3 Security Notice

Despite reasonable measures and legal standards, no Internet system can guarantee 100% security. We will strive to keep personal information you provide secure.

Systems and networks you use to access our Services may be affected by factors beyond our control. We strongly recommend proactive steps such as not sharing your account or personal information with others. Once you leave our product to use third-party products or services, we cannot and have no direct obligation to protect information you submit to those third parties, whether or not you reached them via our links. We will warn you when you are about to enter a third-party service so you can better protect your information.

5. How We Store Personal Information

5.1 Storage Location

To provide the Services, we transfer and store your personal data in Singapore. We have agreements with Singapore data processors that meet Hong Kong legal requirements so your data receives protection comparable to Hong Kong standards abroad.

5.2 Retention Period

5.2.1 We retain personal information only for as long as needed to provide the product or services, for example:

  1. Mobile number: after binding, we retain it to provide normal service, handle inquiries and complaints, and protect account and system security;
  2. Content you publish and related information, retained to provide ongoing features.

5.2.2 After account deletion, proactive deletion of personal information, or expiry of the necessary retention period, we delete or anonymize the information, except where:

  1. Laws require retention;
  2. Finance, audit, dispute resolution, or similar needs reasonably require a longer period.

6. Minors

The product is primarily intended for adults, but we take minors' personal information seriously.

  1. If you are under 18, read and agree to this Privacy Policy with your parent or guardian before registering, logging in, or using the Services.
  2. If you are a guardian, accompany and guide the minor to read and agree to this Policy before use.
  3. We protect minors' personal information under applicable laws and collect, use, share, or disclose it only as permitted by law, with clear parental/guardian consent, or as necessary to protect the minor. If we learn we collected a minor's information without verifiable prior consent, we will seek to delete it promptly.
  4. Guardians with questions about a minor's personal information should contact us using the details in this Policy.

7. Accessing and Updating This Privacy Policy

7.1 Access

  1. You may view this Privacy Policy in the product client.
  2. For operational needs, we may ship different versions by device model, OS, or client. Features on a specific version may differ from descriptions here without changing the purpose, method, or scope of data processing; available features depend on your actual use.

7.2 Updates and Notice

  1. Products and services change over time; we will revise this Privacy Policy as appropriate.
  2. After updates, we will remind you via in-app messages or other suitable means so you can review the latest version.
  3. We may also ship features to help you manage personal information—please note related descriptions.

8. Contact Us

8.1 Complaints and Reports

If you believe your personal information rights may have been infringed, or you discover related leads, email feedback@reeltube.com. After verification, we will respond within fifteen (15) business days.

8.2 Other Questions

We have designated a personal information protection officer. For questions or suggestions, contact feedback@reeltube.com or the official contact channels shown on our site.